Promotions & Compensation Policy
On our platforms, we offer optional purchases, such as virtual diamonds, that grant exclusive benefits.
From time to time, we run special promotions, like ‘1+1 or 1+2 free’ offers. If you made a purchase shortly before such a promotion started, we have a special policy to ensure you can still take advantage of the deal.
💎 Purchased a product within 24 hours before a promotion?
Contact our support team, and if you qualify, we’ll add the extra products to your account within 72 hours at no additional cost. Unfortunately, purchases made more than 24 hours before the start of a promotion cannot be compensated.
🔹 Note: VIP accounts and other special discount promotions are always excluded from these offers.
⌛ Compensation eligibility expires 7 days after the start of a promotion.
🚫 Permanent Ban Policy
If your account is permanently banned due to a rule violation, all purchases will be forfeited. No refunds or transfers to another account are possible. All purchases are made at your own risk.
From time to time, we run special promotions, like ‘1+1 or 1+2 free’ offers. If you made a purchase shortly before such a promotion started, we have a special policy to ensure you can still take advantage of the deal.
💎 Purchased a product within 24 hours before a promotion?
Contact our support team, and if you qualify, we’ll add the extra products to your account within 72 hours at no additional cost. Unfortunately, purchases made more than 24 hours before the start of a promotion cannot be compensated.
🔹 Note: VIP accounts and other special discount promotions are always excluded from these offers.
⌛ Compensation eligibility expires 7 days after the start of a promotion.
🚫 Permanent Ban Policy
If your account is permanently banned due to a rule violation, all purchases will be forfeited. No refunds or transfers to another account are possible. All purchases are made at your own risk.
Updated on: 02/12/2025
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